Home / News / COVID-19 app flaw prevents people claiming £500 grant for self-isolating

COVID-19 app flaw prevents people claiming £500 grant for self-isolating

People told to isolate by the contact-tracing app are not able to claim government financial support, Sky News has learned,.

It raises fears that low-paid workers will be forced to choose between health and hardship.

Workers with low incomes on benefits are entitled to receive £500 if they cannot work from home while they self-isolate.

But a hidden flaw in the process for claiming the payment means they can only claim the support if they are given a code by a human contact tracer.

Someone who tests positive for coronavirus and receives their result through the app can get the payment because they will be referred to NHS Test and Trace for manual contact tracing by telephone call.

But anyone who is told to isolate by the app for people in England and Wales because they have been in close contact with someone who has tested positive for COVID-19 cannot claim the payment, even if they are entitled to it because the app’s privacy-protecting design means their identity remains secret.

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14 comments

  1. Avatar

    A miserable fail like all politicians are.

  2. Avatar

    Get Dr Mike Yeadon on absolutely eye opening.

  3. Avatar

    The whole situation is pathetic

  4. Avatar

    Remind me again why people are downloading this app?

  5. Avatar
    Youtube Adventurer

    This is just another detail. Don't get lost in the details. The whole thing is absurd. People will look back at this pandemic with disbelief at our stupidity. It has been clear for months that covid is, at worst, only slightly more dangerous than the flu. And yet here we are continuing with this circus and destroying our countries around the world.

  6. Avatar

    They never wanted it to work
    They want to push their vaccine agenda stronger than ever

  7. Avatar

    i don't know why people are surprised that a torry government can't understand that people need to work to live most torries preach the value of a hard days work but have never done one in their lives

  8. Avatar

    More gaslighting. Anyone who falls for track and trace is not deserving of freedom. #kontroll19

  9. Avatar

    Never download it never will

  10. Avatar

    COVID 19 BIG SCAM, AVOID SKY NEWS AND THE BBC, SOCIAL DISTANCING BY POLICE IS A GUIDE LINE, NOT A LAW, TORY PARTY NEED TO GO NOW THE ARE CATASTROPHICALLY FAILING THE PEOPLE,

  11. Avatar

    because the gov knows that all the peeps getting fake posotives the whole thing is a scam. no one trust these conmen

  12. Avatar

    REPEAL THE CORONAVIRUS ACT 2020 PETITION. Don't forget to SIGN people. We need to get to 100,000.
    https://petition.parliament.uk/petitions/313310

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